Sales Policy

Effective Date: December 31, 2024

At Infinity Hato, we are committed to delivering an excellent customer experience. This Sales Policy outlines how we sell products, including order processing, payments, shipping, and returns. By using our services, you agree to the following terms:

1. Order Placement and Acceptance

When you place an order on our website, you are making an offer to buy our products. The order will be processed, and a confirmation email will be sent to you. Please note that a confirmation does not guarantee acceptance of the order. We reserve the right to refuse or cancel any order due to availability issues, payment concerns, or any other reason at our discretion.

2. Product Availability

While we strive to maintain accurate stock levels, availability is subject to change without notice. In the event that we are unable to fulfill an order, we will notify you immediately and provide options for substitution or cancellation. If you choose to cancel, a full refund will be processed.

3. Pricing

We make every effort to ensure that the prices on our website are accurate, but errors may occur. If the price of an item changes before your order is processed, you will be notified, and you will have the option to either accept the new price or cancel the order for a full refund.

4. Payment Methods

We accept various payment methods, including credit cards, debit cards, and third-party payment processors (PayPal, etc.). Payments are processed securely, and your personal information will be protected using SSL encryption technology. By providing payment details, you authorize us to charge the payment method for the total cost of your order.

5. Taxes

Sales tax will be applied to all orders based on the applicable tax rate in your state or country. The tax amount will be calculated during checkout, and the total amount due will be displayed before finalizing the purchase.

6. Shipping and Delivery

We offer various shipping options to cater to our customers’ needs. Once an order is processed, we will dispatch it to the address you provided. Shipping times may vary depending on your location and the shipping method selected. We will provide you with tracking information once your order has been shipped.

  • Shipping Costs: Shipping costs will be calculated at checkout, based on your location and the shipping method.
  • International Shipping: We offer international shipping to many countries. International orders may be subject to customs duties, taxes, and additional fees, which are the responsibility of the buyer.
  • Delivery Time: Delivery times depend on the shipping method and destination. We will make every effort to meet the estimated delivery times, but please note that delays may occur due to circumstances beyond our control.

7. Returns and Exchanges

Our Refund and Returns Policy outlines the steps for returning or exchanging an item. Products must be returned in their original condition within 30 days of delivery. If the item is damaged or defective, we will cover return shipping costs. Please consult our Refund and Returns Policy for detailed instructions.

8. Customer Support

We offer customer support to assist with any questions or issues you may encounter during the ordering process. Our customer service team is available via email, phone, or live chat. For support, please contact us at:

  • Street Address: 4869 S Gloria Vista Dr, Green Valley, Arizona
  • Phone: (520) 399-4781
  • Email: info@infinityhato.com

9. Limitation of Liability

Infinity Hato is not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use the products purchased. Our liability is limited to the total purchase price of the item in question.

10. Governing Law

This Sales Policy is governed by the laws of the state of Arizona, USA. Any disputes arising from the use of our services will be resolved under the jurisdiction of the courts in Arizona.

11. Changes to the Sales Policy

We reserve the right to modify this Sales Policy at any time. Changes will be posted on our website with the updated effective date. Please review this page periodically for any updates.