Shipping Policy
Effective Date: December 31, 2024

At Infinity Hato, we understand the importance of timely and reliable delivery for our customers. This Shipping Policy outlines how we handle shipping, delivery times, and associated costs for orders placed on our website. By using our website and making a purchase, you agree to the terms set forth in this policy.

1. Order Processing

Once you place an order, we begin processing it as quickly as possible. Orders are typically processed within 1-2 business days from the time they are placed. Please note that orders placed after 5:00 PM (local time) or on weekends and holidays may not be processed until the next business day.

If your order includes products with different shipping times, we may ship them separately based on availability. You will receive tracking information for each shipment.

2. Shipping Methods and Costs

We offer a variety of shipping methods to ensure you receive your products in a timely manner. The shipping options available will be displayed during checkout based on your delivery address.

  • Standard Shipping: Delivery within 5-7 business days for domestic orders (U.S.). Shipping costs will be calculated during checkout.
  • Expedited Shipping: Delivery within 2-3 business days for domestic orders. Expedited shipping options are available at an additional cost.
  • International Shipping: We offer international shipping to many countries. Delivery times vary depending on your location but typically range from 7-21 business days. International shipping fees will be calculated during checkout.

3. Shipping Costs

Shipping fees are calculated based on the weight of the order and the delivery location. The total shipping cost will be displayed during checkout before you finalize your purchase. We offer free shipping on orders above a certain amount, which will be clearly indicated on our website.

Please note that international orders may incur additional customs duties, taxes, and other fees, which are the responsibility of the customer. Infinity Hato is not responsible for customs clearance or any associated charges imposed by customs authorities in your country.

4. Order Tracking

After your order is shipped, you will receive an email notification with tracking information. You can use the tracking number to monitor the status of your shipment on the courier’s website.

Please allow up to 24 hours for tracking information to update. If you do not receive tracking information or have issues with tracking, please contact our customer support team for assistance.

5. Delivery Times

While we strive to meet estimated delivery times, please note that shipping times are approximate and subject to factors beyond our control, such as weather delays, holidays, or carrier delays. Infinity Hato is not responsible for delays caused by third-party shipping carriers.

  • Domestic Shipping (USA): 5-7 business days for standard shipping; 2-3 business days for expedited shipping.
  • International Shipping: 7-21 business days, depending on the destination.

If your package does not arrive within the estimated delivery time, please contact us, and we will work with the shipping carrier to resolve the issue.

6. Delivery Issues and Lost Packages

While we take great care in shipping your order, once the package leaves our facility, Infinity Hato is not responsible for any issues related to delivery, including lost, stolen, or delayed packages. If your order has not arrived within the estimated delivery time or is marked as delivered but not received, please contact our customer service team, and we will assist you in resolving the issue.

For lost or stolen packages, we recommend contacting the carrier directly to open an investigation.

7. Returns and Shipping Costs

If you need to return an item, please refer to our Refund and Returns Policy for instructions on how to initiate a return. If the return is due to a shipping error or defective product, Infinity Hato will cover the return shipping costs. Otherwise, the customer is responsible for return shipping fees.

8. Customer Support

If you have any questions or need assistance with your shipping, please contact us at: