Refund and Returns Policy
Effective Date: December 31, 2024
Thank you for shopping with Infinity Hato. We aim to provide the highest quality cycling accessories and ensure complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a straightforward refund and return policy.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original condition, and with all original packaging, tags, and accessories.
- The return must be initiated within 30 days of the delivery date.
- Customized or personalized items are not eligible for return unless they arrive damaged or defective.
2. How to Return an Item
To initiate a return, follow these steps:
- Contact our customer service team at info@infinityhato.com or call us at (520) 399-4781 to request a return authorization.
- Provide your order number, a description of the item, and the reason for the return.
- We will send you a return shipping label or instructions on how to send the item back to us.
- Carefully pack the item in its original packaging to prevent damage during return shipping.
- Once we receive your returned item, we will inspect it and process your refund or exchange as soon as possible.
3. Refunds and Exchanges
Once we receive and inspect your returned item, we will issue a refund or exchange based on your preference:
- Refunds: If your return is approved, we will refund the purchase price to your original payment method. Please note that shipping fees are non-refundable.
- Exchanges: If you prefer to exchange your item for another product, we will process the exchange once the returned item is received. You will be responsible for any price differences and shipping fees associated with the exchange.
4. Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Custom or personalized products
- Items marked as final sale
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund at no additional cost. To assist with the claim, please provide photos of the damage or defect, along with a description of the issue.
6. Shipping Fees
Customers are responsible for return shipping costs, unless the item is defective or damaged. If you receive a defective product or a product that was damaged during shipping, we will cover the return shipping costs.
7. How to Contact Us
If you have any questions or concerns about our refund and return policy, or if you need assistance with your return, please reach out to us at:
- Street Address: 4869 S Gloria Vista Dr, Green Valley, Arizona
- Phone: (520) 399-4781
- Email: info@infinityhato.com
We will respond to your inquiries promptly and do our best to resolve any issues.
8. Changes to This Policy
Infinity Hato reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the new effective date will be listed at the top. Please review this policy periodically to stay informed about our return and refund process